Outsmart for SuperOffice

Your field staff records work orders, photos, and hours in OutSmart. Your office staff receives or registers a service request in SuperOffice and determines whether a work order needs to be created and schedules it in Outsmart. With OutSmart for SuperOffice, completed work orders are immediately available in your CRM. This allows your team to immediately see what work has been carried out, what materials have been used, and what the status is. This makes follow-up with customers and invoicing a lot easier.

What are the benefits?
• Work orders from OutSmart are automatically visible in your CRM
• Less manual administration and fewer errors
• Better overview of work performed per customer
• Faster invoicing and better follow-up on service appointments

How does it work in practice?
• The office staff or service desk receives a service request in SuperOffice
• Service desk assesses whether remote support or support via work order is required
• Work order is created in Outsmart, including customer and object data from SuperOffice
• Technicians carry out their work and complete the work order in OutSmart
• Upon completion, the work order is sent to your CRM via the link
• In your CRM, the work order is linked to the correct customer/case
• Office staff and administration can immediately see what has been done

Your organization works with the same information, even though each role uses its own tool.