CTI for SuperOffice

Every day, dozens of phone calls pass through your organization. If those conversations are not recorded, valuable information is lost. With CTI for SuperOffice, you can link your telephone system directly to SuperOffice CRM. When a call comes in, the link automatically recognizes the phone number and a pop-up appears with the correct customer.
From that pop-up, you can immediately open the customer card, make notes, create a service request, or record a task for yourself or a colleague. For outgoing calls, you can start a call from SuperOffice with a single click. All relevant information is automatically stored in the customer file.

What are the benefits?
• You can immediately see who is calling and their history.
• Call notes are automatically saved in SuperOffice.
• You can easily create callback notes for colleagues.
• Less rewriting and less chance of missed appointments.

How does it work in practice?
When a call comes in, a small pop-up appears with the customer's name and key information. With a single click:
• you can open the customer card
• create a service request
• add notes
• create a task or callback appointment
• register the call as an activity

This way, telephony becomes part of your CRM process, instead of a separate island.

Who is CTI for SuperOffice interesting for?
Every day, dozens of phone calls pass through your organization. If those conversations are not recorded, valuable information is lost. With CTI for SuperOffice, you can link your telephone system directly to SuperOffice CRM. When a call comes in, the link automatically recognizes the phone number and a pop-up appears with the correct customer.
From that pop-up, you can immediately open the customer card, make notes, create a service request, or record a task for yourself or a colleague. For outgoing calls, you can start a call from SuperOffice with a single click. All relevant information is automatically stored in the customer file.

For organizations with a lot of customer contact by phone: sales, office staff, service, planning, support. Wherever the phone is an important channel, CTI ensures less searching and more recorded information.