Boix improves service and efficiency by implementing SuperOffice as its central system
Boix is a sustainable manufacturing company in the field of machine construction for the packaging industry. The company is active worldwide in the sale and servicing of packaging machines and tray erectors. Boix Europe, based in Eerbeek, offers sustainable packaging solutions for various sectors in 44 countries and works with a circular product. By automating with Boix machines, customers save on materials, raw materials, purchasing, transport, and labor costs. In addition to sales, Boix also offers services such as on-site technical support and the sale of spare parts.

"In the area of service in particular, we have further optimized our processes in collaboration with SuperOffice partner All-CRM. We record customer data, quotes, and machines in SuperOffice and can create work orders in Outsmart from SuperOffice Service so that technicians are well-informed when they visit and can book their materials and hours. In addition, All-CRM has also linked Exact-online (financial system). Through integration with Outlook, we record all important emails and documents in the system. All in all, we have made efficiency gains that save us time, keep us better informed, and allow us to manage our further growth with confidence!